If you are unsure about sizing, please refer to our Size Guide for recommended fits and measurements.

If you fall between sizes, we generally recommend sizing up for a more comfortable fit.

To keep your surf hat looking its best, we recommend rinsing it with fresh water after use.
Turn the hat inside out and hang it to dry in the shade using the internal crown loop. For a deeper clean, gently hand wash in cool water.

If your preferred size is currently unavailable, simply select “Notify Me” on the product page to receive an update if and when it becomes available again.

Once your order is placed, you will receive a confirmation email from our fulfilment team. Once dispatched, you will receive a shipping confirmation email with tracking information.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Yes, we currently ship (with tracking) worldwide from Australia.

International shipping rates and delivery timeframes are calculated at checkout.

Customs policies vary by country. If you experience any unexpected issues on delivery, please contact us at hello@cordandroy.com

Orders are typically dispatched within 1–3 business days.
Once your order has been shipped, you will receive a tracking email with live tracking information.

If you experience any delivery issues, please contact us at hello@cordandroy.com.

Yes, we currently offer free shipping to Australia and the USA.

• Australia: Free standard shipping on orders over $99 AUD.
• USA: Free standard shipping on orders over $120 USD.

Shipping offers for other regions may vary.

Occasionally, selected products may be available for pre-order. This means the item is currently in production or in transit and available to secure before arrival.

Pre-order items will be clearly labelled on the product page along with an estimated dispatch timeframe.

Occasionally, selected products may be available for pre-order. This means the item is currently in production or in transit and available to secure before arrival.

Pre-order items will be clearly labelled on the product page along with an estimated dispatch timeframe.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

We accept returns for faulty or damaged items in accordance with Australian Consumer Law and applicable international consumer protections.

Unfortunately, we do not offer refunds for:

• change of mind
• incorrect sizing selections
• sale or promotional items

Return requests must be submitted within 14 days of delivery.

For full details, please refer to our Shipping and Returns page

Yes, we offer exchanges on full-priced items within 14 days of delivery, subject to stock availability.

Items must be:

• unworn
• unused
• in original condition with tags attached

Australian customers may be provided with a prepaid return label where applicable.

For international exchanges, customers are responsible for return shipping costs unless the item received is faulty or incorrect. Please visit our Shipping and Returns page for further information.

Items marked as FINAL SALE or purchased during promotional periods are not eligible for refund or exchange unless deemed faulty.

We recommend reviewing our sizing guide prior to purchase.

Once your return is received, please allow up to 3 business days for assessment and processing.

Approved refunds may take an additional 5 business days to appear depending on your payment provider.

Please contact us at:
hello@cordandroy.com

Our team will guide you through the return or exchange process.

At CORD & ROY, we prioritise social responsibility and environmental awareness throughout our product development and manufacturing process.

As a growing brand, we are continually evolving to create functional, long-lasting products while working towards reducing our environmental impact.

We proudly donate a portion of our yearly sales revenue to a local charity called SurfAid Foundation. This means that we pledge a percentage of our sales to non-profit organisations. To learn more please visit our impact page.

In Australia, a mighty 90% of skin aging is caused by sun exposure. Let's be sun-smart and rock a CORD & ROY Surf hat, meticulously crafted for maximum comfort and style, perfectly complementing your wave -riding adventures.

The outer shell of our surf hats is made from 100% post-consumer recycled nylon.

As a growing brand with a strong sustainability ethos, we are continually exploring ways to incorporate more recycled materials while reducing unnecessary plastic usage across our products and packaging.

Our surf hats are consciously manufactured in China with carefully selected production partners.

Our manufacturing partner is BSCI and Sedex certified and aligned with internationally recognised ethical manufacturing standards.

To learn more, please visit our manufacturing page.

Our customer care team is available from Monday to Friday, 9 am to 3 pm AEST, excluding public holidays.

For urgent order or refund/exchange inquiries, please email us at hello@cordandroy.com.

For all other inquiries, please email us at hello@cordandroy.com.